Our payment system is based on PayPal, You can pay with your PayPal account or Credit/Debit card (Visa, MasterCard, Discover, and American Express)

Tracking information will be provided as soon as the package is packed, usually within 2-5 business days.

When your order ships, you will receive an email with a link to shipping & tracking information.
Delivery status can be tracked manually at the following link: https://wristball.net/track/

We recommend to track the parcel again after 1-2 days.
Please note that it may take some days before the tracking information is uploaded.
If the tracking number still doesn’t work, please contact us at the following link: https://wristball.net/contact-us/

If your package has not arrived on time, please visit our Shipping page for more information.

After receiving the return, we will contact you and offer you 2 solutions:
1) Resend the package (Additional charges may apply)
2) Get a refund for the order.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Important note: Shipping cost will not be refunded

You can expect to receive a response within 12 hours.

We suggest checking your mailbox and spambox, as occasionally emails may be automatically filtered into the spam folder.